My client says the international wire never arrived. Is a SWIFT receipt the first thing I should send?
I live in France and use a Mercury account for my Delaware LLC. A client says their international payment never reached my supplier, and now everyone is asking me for evidence that the outgoing wire was actually sent. I have the invoice and I can see the debit in the account history, but I suspect the bank on the receiving side wants something more specific than that.
I want to know what document usually matters most in this situation and whether founders should already be saving that type of wire proof in the normal payment file instead of only searching for it after a delay happens.
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